Refund policy

Returns & Money Back Guarantee

You can return your order within 14 days. We offer a Money Back Guarantee, if you'd like a return, please fill out the Return Form found in your package and send it to us:

Nettvarehotellet AS
Lundebyveien 5
1878 Hærland
Norway

Return e-mail: info@klesarven.no

Just as we are responsible for the goods arriving safely to you, you are responsible for the return arriving safely to us. You can choose how to return the goods yourself, but we recommend sending with tracking. You are responsible for covering the return cost.

The customer pays the return cost and also the new shipping cost if you need a new size or other exchanges. This is unfortunately expensive and we recommend you to sell the garment second hand instead. It takes a long time to return and you also need to contact the tax office to get your taxes back. The tax rules are different to each country so we cannot guarantee the return of the taxes.

We will refund your payment as soon as we receive your return.