All packages will be sent by TNT or DHL from our stockroom in Vestby, Norway. When ordering you will receive tracking on separate e-mail.
Please be aware of import fees as well as VAT that you need to pay in your own country.
Example: Riding skirt Matilde cost 2500 Norwegian kr. All international costumers only pay 2000 Norwegian kr in checkout. The 500 kr is Norwegian VAT. You don’t pay that to us but you need to pay these 500 to your own country! (amount depends on your VAT %. In Norway it is 25 %.
They also charge 25 % VAT from shipping cost.
VAT, TAXES AND IMPORT FEES:
Buyer are responsible for all VAT, import fees, and taxes liable to your country.
We do not deduct Norwegian VAT for international orders.
Just as we are responsible for the goods arriving safely to you, you are responsible for the return arriving safely to us. You can choose how to return the goods yourself, but we recommend sending with tracking.
The customer pays the return cost and also the new shipping cost if you need a new size or other exchanges. This is very expencive and we recomend you to sell the garment instead. It takes a long time to return and you also need to contact the tax office to get your taxes back. The tax rules are different to each country so we cannot garantee the return of the taxes.
We can suggest to sell the garment in your own country and we are happy to help you with that through sosial media!
If you want to send a return to us, use the following adress:
Prime Cargo AS,
Torvuttaket 26, Inngang J - mh2, V/ Klesarven
Return e-mail: firstname.lastname@example.org
You can send us the goods you want to return and we will refund you the money as soon as we receive them.