FAQ

Here you will find answers to questions that you may have in connection with our online store. Should you not find the answer here, please send us an email: kontakt@klesarven.no and we will help you as soon as we can.

Yes we do have one. Our retailer in US is: www.hovdenformalfarmwear.com  . They have a few of our skirts for sale in her webshop.  

No, I am afraid not.  We only make ready to wear collections.

Ordering on klesarven.com

If you placed an order but did not receive an order confirmation, this is usually because you entered the wrong email address. Then you have to contact us so we can check your email address and get it entered correctly. It is important to register the correct email address to get the delivery feast and easy. 

If the goods have not been sent then you can send us an e-mail explaining what you want, whether it is cancellation or change of sizes / product. We want to help you but the warehouse/stock is handled by external help so it depends on how quickly I get an answer. If the goods are shipped then unfortunately it is too late with changes. Then you have to pick up the goods and return them for exchange or cancellation.

Buyer are responsible for all VAT, import fees, and taxes liable to your country.

We do not deduct Norwegian VAT for international orders. Customs and VAT are not included in the price, there are additional expenses for the purchase.   Example:  Riding skirt Matilde cost 2500 Norwegian kr.  All international costumers only pay 2000 Norwegian kr in checkout.  The 500 kr is Norwegian VAT. You don’t pay that to us but you need to pay these 500 to your own country!  (amount depends on your VAT %. In Norway it is 25 %.  

Shipping and delivery

We ship world wide execpt Russia as we can't find a currier to do so. 

It takes between7- 14 days. We usually send by DHL economic and 10 days is standard but it depend on the adress. 

Yes. All packages from us have tracking number.  You will recieve a separate e-mail  from our wearhouse as soon as the package is on its way. 

Returns and exchanges

Just as we are responsible for the goods arriving safely to you, you are responsible for the return arriving safely to us. You can choose how to return the goods yourself, but we recommend sending with tracking. The customer pays the return cost. If you want to send a return to us, use the following adress:  Prime Cargo AS, Torvuttaket 26, Inngang J, 1450 Vestby.  Norway. 

You send us the goods you want to return and we will refund you the money as soon as we receive them.

If you want to exchange an item you need to place a new order, this is the fastest and we will send new items within 1-3 working days. You send us the goods you want to return and we will refund the goods you return as soon as we receive them.  Please contoact us before considering this as it is very expencive.  kontakt@klesarven.no